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FAQ

GOT QUESTIONS? WE’VE GOT ANSWERS.

While we can’t help you with questions like “What is the meaning of life?” we can help you with questions about bikes and UTVs and stuff. Probably pretty obvious but you never know.

No refunds for weather, will offer weather vouchers good for up to a year to rebook your experience. Any changes or cancellations need to notify us at least 24 hours in advance call this number or email us at

Yes! Friendly and well-behaved dogs are allowed at BaseCamp. Dogs are not allowed on the bike trails or on the UTV tours. ADA certified service animals are also permitted. Please notify our staff when checking-in if you will be accompanied by a service animal.

Yes! Feel free to bring food and non-alcoholic drinks to BaseCamp. Opened food and drinks will not be allowed on UTV tours, but we encourage you to bring a water bottle or sports drink bottle with a sealable lid on your tour.

No, don’t even try…

Small coolers are permitted at BaseCamp but cannot be brought on the bike trails or UTV tours. Coolers must be with you at all times and cannot be left unattended. No outside alcohol is allowed on premise.

Check out our upcoming Mountain Mayhem bike race!

Ticket sales will end 2 hours before the posted close time.

We have trained staff ready to help if First Aid assistance is needed. First Aid assistance can be found at Basecamp. If you are in need of help on trails, please call (865) 356-7657 or ask a WildSide employee for assistance.

  • 10% Military discount
  • 10% AAA discount
  • Local 20% – Sevier County residents

WildSide is currently looking for energetic, enthusiastic individuals to join our team. We offer many benefits such as free parking and reciprocal agreements with over 20 other local attractions. Full-time employees are eligible for PTO, health, dental, vision, and life insurance. Learn more about working with us by clicking here!

Wear closed-toe footwear and dress appropriately for the weather. Eye protection is required and will be provided if you don’t bring your own. Tours run rain or shine unless weather conditions pose a safety risk.

No. WildSide provides all tour vehicles.

You must be at least 18 years old with a valid driver’s license. Drivers must also be tall enough to be properly seated: back against the backrest with the seat belt fastened; must be able to hold the steering wheel with both hands and still be able to reach the full stroke of brake and accelerator pedals with the right foot and to firmly plant left foot on the footrest.

Yes, there’s a designated stop and opportunity to switch drivers once per tour. If a second person is planning on driving, they must also meet driver requirements, be 18 years old or older, and present a valid driver’s license before the tour begins.

Helmets and eye protection are required and provided. Customers can wear their own eye protection if it adequately covers the eyes from debris.

Approximately 90 mins.

Please arrive 30 minutes before your scheduled tour.

Yes, unless there is a threat of extreme weather conditions such as high winds, tornadoes, or extreme cold.

Expect mountainous terrain on wooded dirt and mud trails.

No, restrooms are available at the basecamp building before and after the tour.

Yes, you will need to fill out a waiver during the checkout process.

WildSide trails are rated Beginner (Green), Intermediate (Blue), and Advanced (Black). Refer to our trail map to see which trails best fit your skill level.

Yes, our trails are open year-round however, operating hours may be limited during off season months.

Yes, the trails are built and maintained for most weather conditions. Please refer to the link below for trail status.

Click here for trail status.

We have 8 miles of biking trails with more to come.

Most of our trails are specifically designed as downhill biking trails unless otherwise noted.

Sorry, but for the most part no. Your bike must have at least one form of suspension, 24-inch wheels, and disk brakes to ride on our trails.

Sorry, but no. Adaptive bikes are not allowed on our trails.

Yes! We do have a bike shuttle. To use the shuttle, purchase a pedal + shuttle pass.

Click here to view our passes.

Our E-bikes are Class 1, pedal-assist bikes. Pedal-assist E-bikes use a motor making it easier to pedal and have a variable resistance adjustment so you can set your level of difficulty.

Yes, helmets are provided. Other gear like full face helmets and protection gear are available for rent at the WheelHouse.

Yes, we offer kids’ bike rentals for children over 49” tall.

Please refer to our sizing chart. If your height falls between two sizes, choose the smaller size, if available.

All rentals must be returned by posted closing hours. Please refer to the operating hours here.

Riders are responsible for any reported damages and are obligated to inform the bike shop located at Basecamp facilities. Purchasing additional insurance is highly recommended. This can be added to your rental when you check out online or when you arrive to WildSide.

WildSide trails are designed for beginners through advanced riders. Some experience bike riding off paved roads or trails is recommended. However, the trails are designed and identified for riders of varied experience.

Yes, you’re welcome to bring your own bike. Your bike must have at least one form of suspension and 24-inch wheels to ride on our trails. No adaptive bikes are allowed on our trails.

More Questions?